This privacy notice explains how Silverbrook Hypnotherapy Ltd ("we", "us", or "our") collects, uses, stores, and protects your personal information, and your rights under UK data protection law.

This policy applies to individuals who:

• Visit our website
   
• Make enquiries
   
• Purchase digital products
   
• Subscribe to our mailing list
   
• Receive hypnotherapy services
   

Silverbrook Hypnotherapy Ltd
Trading address:
Bank Chambers
93 Lapwing Lane
Manchester
M20 6UR

Telephone: 07459 004250
Email: annette@silverbrookhypnotherapy.co.uk

What information we collect, use, and why

We may collect and use the following personal information to deliver services, respond to enquiries, and provide digital products:

• Names and contact details
   
• Postal addresses
   
• Email addresses
   
• Date of birth
   
• Payment and transaction records
   
• Communications with us
   
• Website usage data
   
• IP addresses
   
• Marketing preferences
   

Where you engage in hypnotherapy services, we may also collect:

• Records of meetings, assessments, and decisions
   
• Relevant personal history
   
• Information about personal or professional circumstances
   

For hypnotherapy clients only, we may collect special category data, including:

• Health information
   
• Mental and physical wellbeing information
   

This information is collected solely for therapeutic assessment, safeguarding, and appropriate delivery of services. We do not routinely collect health or special category data from website visitors or digital product customers unless it is voluntarily provided.

Under UK GDPR, we must have a lawful basis for using your personal data. We rely on the following:

We process personal data where it is necessary to perform a contract with you, including:

• Processing digital product purchases
   
• Delivering downloads or streaming access
   
• Managing enquiries and customer support
   

We rely on consent where you have actively agreed, including:

• Email marketing communications
   
• Collection of health information for hypnotherapy services
   

You may withdraw consent at any time.

We process personal data where it is necessary for our legitimate interests, provided those interests do not override your rights. These include:

• Conducting assessments to ensure hypnotherapy is appropriate
   
• Safeguarding client wellbeing
   
• Improving our services and website
   
• Maintaining business records
   

Under data protection law, you have the right to:

• Access your personal data.   You can read more about this right here
   
• Request correction of inaccurate or incomplete data.  You can read more about this right here.
   
• Request erasure of your data. You can read more about this right here.
   
• Request restriction of processing.  You can read more about this right here
   
• Object to processing.  You can read more about this right here
   
• Request data portability.  You can read more about this right here.
   
• Withdraw consent at any time where consent is the lawful basis.  You can read more about this right here.
   

We must respond to requests without undue delay and within one month.

To exercise your rights, please contact us using the details above.

We collect personal information directly from you when you:

• Complete forms on our website
   
• Purchase digital products
   
• Subscribe to emails
   
• Engage in hypnotherapy services
   
• Contact us directly
   

We retain personal information only for as long as necessary.

• Hypnotherapy client records are retained for 8 years after the final session, in line with industry standards and insurance requirements
   
• Digital product purchase records and financial data are retained for up to 6 years for legal and accounting purposes
   
• Enquiry emails and general correspondence are retained for up to 12 months
   
• Marketing data is retained until you withdraw consent or unsubscribe
   

We may share personal information with trusted third parties where necessary to operate our business, including:

• Email marketing providers
   
• Website hosting providers
   
• Payment processors
   
• IT and security providers
   

All third parties are required to process personal data securely and in accordance with data protection law.

We do not sell personal data to third parties.

We sell digital products worldwide. Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

You are responsible for ensuring the security of your own devices and internet connections.

Our website uses cookies and similar technologies to improve functionality and analyse website usage. Full details are provided in our Cookie Policy.

If you have concerns about how we use your personal data, please contact us using the details above.

If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated: January 2026